I'm going to talk to my case co ordinator tomorrow (hang on, today.) It's now quarter to five am, I have to be up at seven to get my son to school... this is getting really silly.

Thanks guys for the help. Don't worry, I'm not all doom and gloom. When things go well, I will share that with you too. I'm sure that, eventually, we'll get to the bottom of this. (At least... I really REALLY hope so.)