Yay! All right! Woo Hoo!!
You know, what you say about support (aka help desk) or others (in my case, the database people at work) saying that "it's not their problem" and that it's someone else's problem seems to be very true.
we have this data person at work who constantly tells us "it's the code, not the data" that we have to laugh or we'll go nuts! we usually have to hunt down their error and even tell them how to fix it, not because they can't do it, but because they don't think it's their problem!
i'm glad it's fixed.
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