JD - appreciate your words of encouragement and advice! I tried to post a reply last night, but it didn't show up - I guess I did something wrong! Anyway I read your reply last night and this morning before my PCA showed up. It gave me confidence to go into this convo. with the thought that I CAN do this! It did seem to go well and only time will tell if it will work. She did agree to all the areas that I brought up, so I thought that was important. Thank you all!