Sorry for my laughter... I totally forget the "Agree and ignore" attitude some of them have! Tell her she's fired.

It's very common for some of them to say, Ok, Ok Ok and not have a clue what they agreed to! These are usually those who are faking knowing English, from what I've found. She may not want a list because she wants to do what she wants to do, and/or she can't read English.

It's not you, hon, it's them. There is such incompetence in life today it's unbelievable! Truly unbelievable. I finally have a PCA again... but it's taken years of looking.

Call the agency and ask for someone who understands English?

This is a process.... breathe. You'll be safe enough with what cleaning is done, in the meantime I suspect. But yeah, it's good when it's done right.