The company that I work for provides a written description every year of exactly what the health benefits include, where to send in the paperwork, how to find the listing of preferred providers, where to call for questions. Mental health is included with the health care coverage and mental health care providers are included in the preferred provider listing.

We also have an EAP which provides so many free sessions per year. If further treatment is needed, they refer you to a provider on the approved listing and then treatment is covered under the medical plan.

Perhaps you can make contact with your company's human resource dept and request to get a copy of the benefit plan where all the details should be spelled out. The EAP contact you are speaking with might not be directly connected to your plan's administration. Meaning that they might be 3rd party contractors who have been hired to provide EAP services but not necessarily have the ins and outs of your company's specific plan.

It can be difficult to keep track of everything especially since most plans change from year to year.

Hope this helps