From the patient's point of view it looks like the T genuinely cares, but if you think about it, if a T genuinely cared about all her patients she would go insane thinking about so many troubled people and wouldn't be able to help anyone. So maybe there is a discrepancy between the amount they actually care and the amount they seem to care. After all, part of their job consists of showing care for their patients. If they don't show care then they are not doing their job right. So imagine if a T gets a patient she doesn't care about. Does she act like she cares or does she refer the patient to somebody else?