Splitimage, I hear what you're saying about speaking up if conditions warrant a complaint. I'm hesitant because I think the person reading a letter would just say "Oh, another crazy person---" Glad somebody has had a good experience.
I watch Dr. Phil and he always says he's an avocate for the mentally ill but I haven't caught a show where he actually addressed some of the problems I'm reading here. Maybe I missed it. Sixty Minutes would scare me. Wish I were brave.