Gosh, "harsh and mean?" Those aren't terms which should EVER be used within the therapeutic context. Harsh and mean is why we go to therapy.....because others have been that way with us!

She sounds as if SHE has issues. Even if she felt you were harsh and mean; she shouldn't have said that; it isn't supposed to be a friendship where SHE is hurt?!

T's are trained to listen to a client's anger, rage.....whatever....they hear and be able to not take it personally (like one would if it were 2 friends).....and ask good questions, etc.......