Thanks guys,
I have been to CAB and they have said to appeal. I am gonna appeal I think. My Mum has said I need to wait until my Dad comes home as he "wants to talk to me"

I get impatient with my Dad so gonna need to be biting my tongue.
Really all I can do is wait for my letter from Sense to come through the post. Which will be tomorrow or sometime this week.
Had a few crying spells and cried myself to sleep last night..... crying is all I wanna do. I just wanna cry but can't as my family are around me all the time