Hi Beth,

Everyone, and I do mean everyone, gets nervous when he/she goes through this. I'm sure you've written everything down that you need to tell the person who is going to call. Go through and highlight the different points or put large numbers next to them. That way when you're nervous you can clearly see where each point ends and begins. Make sure you have a notebook and pen beside you so you can take notes.

Get a cold damp wash cloth and keep it by the phone. That way when you get nervous you can hold it with one hand and press it to your face and neck or just hold it. It really helps with anxiety and panic.

Above all, remember this is the first step of a long process. You can't mess this up because they'll just come back and ask for more information if they need it.

Hugs,

Jan