I feel even more unimportant when I realize I spelled the thread title incorrectly, I know what you mean. I hate it when a typo becomes permanent and I think it reflects on meand very few have commented the feeling of not being heard is tough. But you are being heard. Believe it. Sad that I am such a looser that this crap matters. You are absolutely not a loser. Of course this 'crap' matters. We're human being who have needs. These needs are not something to be ashamed of. I read the other day that there is a societal pressure to not be so 'sensitive', but when it comes to scientific equipment, the most valuable are those that are the most sensitive.Regardless, I am thankful for the responses I have received....THANX. I put together an email for T...arg, I don't want to sound pushy or bossy or anything,I struggle with this too - thinking that by stating our needs we're being too pushy. My T has been working with me on this and I am getting better. but I really need this thing to work or end, I can't keep floating around not accomplishing anything. It sux, because it is so good at times, but those times are only like 1 in 4. only good 25% of the time? - not good. I would not be able to stick with a T with such a statistic. With my T it's good 99.9% of the time Maybe I could post an email here and you can tell me if I sound too critical? That is a really good idea.