I don't cry often in sessions, but have had tears in my eyes or a few roll down my cheek. She has told me that it is ok to cry and not to hold back. The one time I was totally crying uncontollably was when I knew after the session with her I had to go to the vet to put my pet to "sleep". When that happened she came over to me and hugged and held me. She even walked me out of the office through another exit out to the main hall so I did not have to walk through the waiting room where other clients were. I could barely stand up out in the hallway so she held onto me out there also and talked to me. She made sure I was alright to get in the car and drive. She also called me later on in the day to check up on me.