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_Sky said:
Beyond the ideas I've posted... something in the operation/admin area: a community offering of a mediated chat among/between members with and issue between them... would help. On a mental health site the problem of communicating is often complicated by the member's disorders... real chat time with a mediator might prevent ongoing misunderstanding?

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I realize that I'm still in mediation training, but I'd be happy to attempt to help in this area.