The thing is sometimes (I don't go to support chat, mostly dwell in private rooms) the people talk about something important to them... it may seem not important to you... but for me when I am in bad place for example, I need to distract, distract, distract... so the people in chat may be too concerned with their own issues at the moment and even flood of "hellos" kinda disrupts at the moment.

I think you need to learn to be more assertive. Mostly if you ask that you need to talk, people are willing to help.