i think it's the whole talking thing.no letters or writing e-mails but i guess i can call.although i dont know how often i will be able to do this .it really took everything i had to call and i'm just not good at it i didnt ask her what i wanted to but i did say a few words like ok than thank you,and really its ok. probibly mor than she has herd at one time lol.exsept for these last two sessions.