I'm sorry about your experience. Unfortunately, crisis lines leave much to be desired. In the past, before I knew I could rely upon my T, I tried using hot lines... and was hung up on a few times!!!!

I helped create and direct a hot line for deaf after that, hopefully emphasizing the caring aspect!

Yes, crisis lines are often manned by volunteers, and interns learning basic psychology. They mean well, imo, but are often too inexperienced to realize they need to listen, first of all.

TC