Thank you Sophia. You are so kind.

She has another woman who works there but when mine is out sick, the other one has a heavier case load for crisis problems but she doesn't get back to you until 2 to 3 days.

I just don't want to call her because she will have a stress situation and I am afraid when she calls me back, she will be short and not helpful to me.

Thanks so much for caring Sophia and welcome to PC.