It will be all right. I think you should contact your mental health team, and go ahead and call to find out what you should do because you don't have whatever the documents are the school wants. They will have been asked this question before (probably many times by many people!). If one person is hateful or unhelpful, keep trying. I allowed my life to become derailed because I was raised in chaos, to think I wasn't worth decent treatment, and every random meanie I came across reinforced that. But when I stopped letting those people stop me, my life started getting better. College is a lot of work, but it is exciting and can be a lot of fun, too, so it is worth the effort to get in and get situated and I heartily support your efforts. I have failed, and I have succeeded. I no longer let failure keep me from trying and I am all the happier for it.