I think that T's are very good at saying what is appropriate for the situation, whether that's placating or challenging. I also think that T's are, in general, very careful about what they say in email. I think a lot of it is just the T knowing their client and knowing what is needed at that point in time for that particular client.

My T replied to one of my emails today, and it was exactly what I needed to hear, but my email to her was very emotional, and I needed validation of those emotions. I replied back thanking her for her response and commented that she's frighteningly good at saying exactly what I needed to hear.