Yes, I have definitely felt that way a number of times with my T. I just chalk it up to "he means well" by saying those things but the reality doesn't match his good intentions. So when he says those things, I just interpret it as his way of showing support and saying he cares about me, but I don't really expect him to provide whatever he seems to be offering.

Like one time he told me he always answers phone messages he receives the same evening. I think I guffawed when he said that. I have very rarely called my T (I'm very respectful of boundaries and not intruding into his time), but when I have, he most frequently has either never called back at all or called me back days later.

So when he says that type of thing, I smile, because I know better. I've always thought it was a personality quirk of his or perhaps due to his being busy/forgetful/disorganized. I've reached the point where I don't take it personally. If I did, I would be an unhappy camper!

confuseduk, I think your T means well when he says those things. Maybe try to take it in that spirit or discuss with him and sort it out?