I have wrote them twice while my problems were in effect. I did it through their cooments, tell us how we are doing area. to get there click on help then type a question and when the satement comes up did these options answer your guestions click no or type no not by a long shot. and the comments area will open up with a square to type in. My last comment to them is that I told them I did not appreciate the fact that I have been a member of yahoo for years and now suddenly twice two weeks apart when I click on compose there is no body area for typing in. The first time I nicely explained the problem and asked if they could look at my email and correct the situation on their end. The second time it happened two weeks later I opened up the comments area and Then asked if this was going to continue on a regular basis and asked if I should be looking for email services. A week later no progress so I started telling friends by way of yahoo messenger that I was moving my email account to better services and then started using cut and paste on my internet access aol email account sending those file contents to myself in a aol email to transfer everything out of my yahoo folders. as I complete the transfer of each file I deleted that file. The next day after starting that my email was fixed. If they think watching me do this and fix my email is going to keep my business sorry when it comes to my email accounts I don't wait for three strikes your out. They're out. free account or not. Hotmail is a free email account and so are a few other services. One of my yahoo accounts is free the other one is upgraded so its not free and I still have the same problem with that one too. I think it is something to do with their new upgrading for the main yahoo site - main page more games and so on and not geared towards the free accounts.