Hi Everyone,
I wasn't quite sure where to post this, but I'd like some feedback on what you would do in this situation.

I find this a bit ironic, since I was just telling someone yesterday to be assertive (rather than aggressive) and now I'm struggling with the assertiveness issue myself. I seem to be able to assert myself with more confidence than I used to, but this issue has me feeling anxious.

I recently bid on a poster on Ebay, and in return the company sent me the wrong poster. I waited for this poster for over a couple of weeks and was excited at the prospect of winning it and receiving it. I even had a frame ready and a place picked out to hang it.

When I received the wrong poster yesterday, I promptly emailed the seller and told them they sent out the wrong item and instead of me posting negative feedback, I would work it out with them. Well they contacted me today, and told me they were sorry but the orders must have got mixed up. They told me there was no way of getting another one like it. They did offer to send me a couple of other posters to make up for their mistake. I told them no thanks, I really just wanted this one item that I bid on. I told them I understand mix ups can happen, and if they find this other poster than I would like an exchange.

I feel like posting negative feedback because they were careless (and I paid a lot for this poster, it came from England) but I have seen a couple of their replies to other negative feedback they have received and they are quick to put other buyers down or leave them negative feedback as revenge. I feel so disappointed and angry. I know it's only a poster, but it's rare and I can't get it elsewhere.

I am also not only angry with them, I am angry with myself for not knowing what to do. Should I leave them negative feedback and feel worse when they leave a hurtful reply? Or should I just let it go? It's silly to be so upset I suppose, but I REALLY wanted this poster and like I said I paid way more because I am in the states. I'd just like to know what any of you would do?

Thanks,
Sujin