Thanks for asking that Phoenix; my mind is a bit off these days and I should have made clear that the
the Patient Bill of Rights mentioned is in the US. There are similar things in other countries however.

With you being in Canada, I found this though that has a Patient Bill of Rights for Canada. I did not have a chance to read what it includes though but perhaps this will help:

http://dsp-psd.pwgsc.gc.ca/Collectio.../prb0131-e.htm

For other countries, do a search under "patient rights" and your county.