Hey PFM. All you would need are some guests seeing the GM acting that way with the fedex guy and complaining about it, that they as guests have a right to a non-sexually harassing hotel or something. Sounds like your workplace needs "the training" just to stay competitive - are you part of a larger chain?

You DO sound like you are good at your job - I l0ved your riff on the power outage! You sound like those tv shows where they have a celeb doing a "regular" job - I am picturing Madonna/PFM giving the hotel guests what-for - oh no, thank YOU, sir!