I work in retail. I kiss people's butts all day long wheter it be on the phone, in the store, dealing with corporate office, etc. After doing that for so long you expect the same kind of respect when you are the client! I have recently been hospitalized and ran into some of the most insensitive nurses on the planet. I couldn't believe it! The most helpful were the STUDENT nurses! I could go on about the nurses the run the ECT program but i might get myself all worked up again I just finally calmed down after a stessful day.....