Quote:
Originally Posted by yang0868
6) This one just pisses me off. I showed up for an appointment and the rep says "I don't see you on the schedule." I told her that I do have an appointment because it was on my calendar and the appointment list they provided me with from the clinic. She didn't believe me and said "Sorry. You're not on here." I said "I do have one can you double check please?" Of course she didn't and wouldn't. I wanted to talk to T but I was too upset and I just walked away. At the next session with T I apologized for not being at session and told her she can just charge me for the missed session if I really did have a session. T said she wouldn't allow that to happen.  T is so awesome. |
Maybe you do think of them as guards - you think of them as the "mean ladies" and in "Life is Beautiful" the father and son referred to the concentration camp guards as "the mean guys with guns". T's receptionists may not have actual guns, but they sure seem to snipe at the patients a lot. The clients they are working with are not coming to have their tires changed, some of them may have limited ability to cope with aggressive types, and they need to be treated with respect, not to mention compassion. sheesh.
ya know... this #6 ticks me off too... have you told T the real story of this incident? You could bring it up as an illustration of your need to develop self assertion (something I need also), but at same time she should get a big realization that something needs to be done about the front office (and if she doesn't seem to get that message, you could tell her, with no qualms). Hugs to you
