
Oct 31, 2011, 05:35 PM
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Member Since: Dec 2003
Location: Coram Deo
Posts: 35,474
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It sounds so difficult! I can speak from the customer view, though. I've had some really bad trips... and have in the past (not any more) been quite stressed and almost unreasonable when checking in.. in spite of my real intentions to have been nice. It was the person who continue to smile, treat me nicely that helped me calm and realize it's not the end of the world and it certainly wasn't anyone's fault. 
If someone responds to me with sarcasm or desperation etc.. that only feeds my sense of their incompetence, unfortunately. I still try to be nice and displace their nastiness.... but when they are still nice in spite of how others are treating them... it makes a world of difference.
I would say stay at your job. Let PC members help you find how to not take their problems onto yourself.
You aren't being nice to them "only" for the company (because you're a nice person yourself) but you are there on behalf of the company. When they are complaining, it isn't your fault. What a wonderful position to be in where you can find some fixes for people. (Whether they thank you or not depends upon what kind of people they are. And yes, the world has become quite stressed and nasty.)
Try and let it roll off your back. (quack quack) Maybe even, after their gone and out of ear shot, quietly quack a few times... to help you rant secretly and reinforce the idea of letting it roll...just let it roll.
Keep the job. I think you can change your mindset or find ways to soothe yourself so you can keep it. (But I'd still look for another job in the meantime?)
Can you speak to management? Can you begin giving those other employees who are irking you, some compliments? Get them to appreciate you and like you and they might change... surely you can find something each day... sigh I know it's difficult.
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