(((( CANDERS )))) Thanks exactly she was way out there..and her tone of voice..trust me I am very tough skinned and deal with bill collectors way too much but no body ever acted like this....and it's not like food, medicine and electric are luxury items...she named all them....Had she thought about this she would have realized I am by contract to keep the dwelling up...which means you cannot let the pipes break from no heat and all.......She was just horrible and had to right to just do a check by phone without my ok I think I will be the felon