I'm sorry incompetency has reached your affairs. I would certainly hope you already knew to make/keep copies of everything anytime you deal with an issue such as this. If not, it will be tougher, but you've learned a good lesson that I'm sure you will use again and again (unfortunately.)

Please don't take their incompetence personally. It happens...more than you want to know. Nothing you're allowing your emotions to tell you is good for you... breathe, and continue. Good thing your child has you to advocate for her!