Quote:
Originally Posted by Ygrec23
Strongly Suggested: Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results, by Ellen Phillips (Vintage) (Amazon $10.98/Half.com $1.75 up) 
|
Thank you very much for your book recommendation, Ygrec23. I am also going through a similar experience like Fresia. This will be immensely helpful for me.