It's a shame about the miscommunication -- all this time you never reach out and then when you finally do you get ignored, can't feel good. It was, like you say, most likely the dozy receptionist. If you still need to speak to your T, then I say call him on his 'cell' ('mobile' where I'm from!) he said you could -- 3 times! I'm glad the procedure went okay, and I have my fingers crossed for you. This must have been so stressful, no wonder you're feeling sorry for yourself -- it's allowed! Take care