Sorry Irishsj..no one should be treated like that just because you dont want to give them your name..just trying to reach out when your in pain is hard enough..but to just hang up and not talk to you, knowing that you wouldnt be calling in the first place if you didnt need to talk thru your pain..is heartless..they could at least of tried to understand and could have taken a few minutes to get you to open up to whats going on..the name issue should have been a secondary consideration...I agree the National Hotlines offer supportive caring resources..hope you are feeling a little better..take care