thanks. yeah, i clicked on there before, but yesterday i had just worked myself into such a state, all i wanted was for someone to help calm me down and talk...and i did what my nurse had got me to promise her i would do- phone them. I will be telling her of their pathetic response to my call. (Oh, i have called them before, and never had a prob like this... i did give them my name 1x too, and they wrote up my call in my file a nd passed it on to my nurse but she is away for at least another week and i do not know the person she has asked to cover her...). But to help lines, I GIVE UP. At the mo, never again...I'm rather over them now.