I dont know mistakes happen but this just seems out whack. Why the 5-7 day response delay. She notices it a few days later but doesnt contact you till 10 days later? Went to the wrong office ok but then all her clients just didnt show on the same day? I would hold her accountable and ask questions...that just seems unprofessional to me and a blatant disregard for her clients. If I were considering continuing I would schedule an appointment and hold her accountable and set some boundaries with her.