Hi Buttercup,
What a worrisome event, glad it's getting resolved!!
People have social service come in for different reasons. I have been investigated because my son will get violent and manic episodes. The social worker ended up really helping me, she kindly let me know she was "putting a fire under my butt" to get him in a special school, and to take serious action to protect my other 2 kids from his outbursts. She said her goal is alwasy to help the family unit as a whole as best she can. She ended up being a good support person.