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Old Dec 06, 2011, 11:42 PM
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sweepy62 sweepy62 is offline
Grand Magnate
 
Member Since: Sep 2011
Location: usa
Posts: 3,642
Quote:
Originally Posted by yang0868 View Post
I need some input badly on this issue. My T works in a very large group practice. There are several receptionists there and unforunately, most of them are crabby, grumpy, and not very welcoming. I get so anxious just checking in to see her. This frustrates me. I get so worked up that by the time I see T, I just can't focus during session because I'm still thinking about how rude the receptionists were. The energy there is just very bad. It's even worse when I have to go see them to schedule a follow up appointment to see T again. Apparently there is this policy where clients/patients are only allowed to have three preappointed appointments due to no shows in the past. The problem is I have to give work a 90 day notice if I need some time off. If I give work less than a 90 day notice, I have to find a temp to take my place at work and then let the patients in my schedule know that I'm not going to be there. If they are not ok with that then they have to be rescheduled. This pisses work off sometimes because if the schedule is not filled, then no mula is coming in for them. How frustrating. Anywho, I told T this and she's ok with me having more than three appointments preappointed. She said "You have been very consistent with showing up so it's fine." I have yet to miss even a single appointment. So when I go see the receptionists to schedule a few weeks out, they start giving me an attitude saying I have so many appointments scheduled already and I'm "not allowed to have that many." I explained my situation to them many times and stated that my T was cool with it too but still I continue to be faced with this crap they give me. It is SUCH a trigger for me wanting to stop seeing T because I dislike her receptionists. If I didn't like T, I wouldn't tolerate all this hosility her receptionists continue to do to me. I just can't find it in my heart to tell T about it because I don't want to be seen as a tatal teller or a complainer. On top of it all, I don't want to get people in trouble. I'm just thinking T's receptionists must hate there job but what or who gives them the right to be mean to people when the people have done nothing to offend them? I don't know how much longer I can tolerate this mistreatment. I feel like I have to choose between T or my job. If it really comes down to it, it would have to be my job. This greatly saddens me. I like my T so much and having to let her go for this reason will just bring more pain to my heart. I don't know what to do. I wasn't expecting something like this to occur. My heart is hurting.
wow i am in the same boat except the receptionists are not rude they say u can only pre schedule 2 appts and my therapist wants to see me weekly and when i go to schedule she is booked then i miss a whole week its so frustrating i am going to mention it to my t tomorrow i dont want her to think that i am pushy but she was the one who said how important it is to be scheduled weekly