Thank you! *hugs back* Hope you have had a good night's sleep, RR Erm... I'm assuming it's morning where you are. I could be wrong, probably am.

I thought I'd just post a small example of the kind of thing that is going on, to make it clearer.

The Council's notes include a statement from their housing officer regarding a visit he made whilst I was out:

"...we then left the property and went around to Mrs X's property to make her aware that we had witnessed noise nuisance in the form of loud persistent barking coming from her property. There was no answer so we returned to the car, where I wrote out a not in card to put through the letterbox..."

Upon production of CCTV footage that shows no such visit took place, and the only visit was to leave the card, the Ombudsman has said this:

"Mrs X questions what the council says about there having been a second officer present who witnessed the barking on this occasion, because their CCTV tape only shows Officer A approaching their door to leave a contact card. But the file record says that the other officer was waiting in a car while Officer A went to deliver the contact card, and so would not have been captured on the CCTV. I see no reason to doubt what the file record says."

Please, for the sake of my sanity, does someone else see what's going on here? Please say you see it.

*throws the Ombudsman thing onto the table before she can read more of it*