Hey Sabrina...I hate to say...but get rid of norton anything...it's a system hog pprobably built for corporations than home users...and heaven forbid you should have go back...another part of norton that hogs system resources and basically holds your pc hostage...norton integrates itself into every part of your system and which you've found out won't let go that easily unless you are one of the people who built it...lol...seriously though a much smaller antivirus program maybe what you need rather than trying to figure out norton... avg antivirus is a good program and it's free...you will also need a good firewall... zone alarm ...this is just the firewall and it's good...but if you are set on norton then here is a link to their support pages... norton antivirus ...it's not that norton is bad mind you it's just that it is a very big program and easy to screw up...short story here...I knew a guy who knew a guy who was friends with a guy who used norton... everything was good and he was so happy with it...but soon he was running out of space and memory problems started happening...it seems the noton antivirus was sucking up every bit of memory on his system and then there was go back...this quinte part of norton would take a backup every time he did something with his pc...of course you can bend norton to do what you want but unless your a pc geek then it really is not for everyone...but thats just me...lol...I know not much help at all...