Sabrina I am a total puter dummy..the worse of the worse....I have a cd burner and all and have not used it in the 5 years I have had this laptop..cause..I dont know how....BUT Norton was shutting my puter down way back and I took it in to a shop they just cleaned it and added a fan speed deal and its been great since...just a thought ..back then it cost me 85 US dollars

hugs