Voice Commands taking over touch-tone menus when you call a business. I get what I need faster by pressing keys rather than trying to tell a stupid computer (they are often stupid) what I'm calling about. AT&T has this now. If it doesn't understand you after 3 or 4 tries, it will THEN connect you to a live person. Or if you don't say anything. I know people sometimes don't "get it" either, but trying to program a machine to mimic a human brain is no easy task. And AT&T's website sucks!!!!