In reference to the email above I'm see-sawing between two responses:

1. Actually replying to the email, "Do you give a rat's @ss about my appointment or do you just want the damn bracelet fixed?"

2. Not replying to the email and saying "f**k it" to myself.

This type of thing makes me want to say "f**k you" to her!

The whole thing makes me want to do this sometimes!!!