I totally agree Marla. I have worked for 30+ years in customer service and I try to show a bit of extra kindness to those working in the same fields. I still try to realize though that even I have had my bad days and I might have been a bit "short" or curt with a salesperson or been impatient and I felt remorse afterwards but sometimes that customer has a lot on their shoulders. They need to vent as much as anybody else.

Of course, every once in a while there are some customers you wish you had the right to say "Stick it" to lol. I wonder sometimes if all of those eyars in customer service may be contributing to my avoidance. Never being allowed to defend yourself to an angry customer and having to apprear in control and unphased all the time....I dono't think that is healthy either.