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Old Dec 31, 2011, 09:06 AM
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Fresia Fresia is offline
Wandering soul
 
Member Since: Apr 2010
Location: Off yonder
Posts: 6,019
Update:

I received a letter yesterday from the facility. They thanked me "for my continued services" at their facility and "for being a valued support in bringing to their attention the needs of their patients". They were "disheartened by the recent incident and exchange with their staff, which did not reflect the values of the organization." They have "addressed the concerns brought about by this incident with direct and mandatory personnel retraining" for the staff member involved and the facility. They will maintain "an environment in which all patients be accorded confidential and respective care."

What most surprised me is that I never did anything following that day; I never sent a letter or made any calls. They followed up internally following the incident. Despite knowing one person does not make a facility (even though can reflect upon it), and despite using this for all of my testing needs and ER care, it still was an encouraging and impressive response.
__________________

I can be changed by what happens to me. But I refuse to be reduced by it. -M.Angelou
Life shrinks or expands in proportion to one's courage. -Anaïs Nin.
It is very rare or almost impossible that an event can be negative from all points of view.
-Dalai Lama XIV
Hugs from:
Beholden
Thanks for this!
Beholden, pegasus