i've found those "rude" medical secretaries also. i think that when a doctor hires someone to deal with "his public" that she needs to be monitored for the first 90 days by his office manager. even if they want to tape the calls.....that would be cool with me. i guarantee you that would weed out the rude ones like you had to deal with. that secretary is the first person that deals with a doctor's patient. she/he should have standards that are really, really high. our impressions that she doesn't care can carry over to our worrying that the doctor doesn't care either.

it's way too cool that you got the "good" guy that was so very helpful with you. that is beyond good. and offering to come to your house is unheard of!! medical crisis teams need to do that more often. we don't even have crisis teams in our doctor's offices or clinics here!!

i called last week to pick up new pain meds, that the doctor had come to my work to tell me about, and you would have thought that i had asked the nurse to be a surrogate mother for me and two or three of my friends! she could not have been more short with me and she also acted as if she didn't believe that Dave came by the frame shop. when i went in to pick them up, the receptionist never said a word to me...just laid the sack up on the counter and went about her business. i've always been very polite and low-maintenance in their office.

you got really lucky with the helpful guy. good luck and remember, we share and we care. xoxoxoxoo pat