We do not nor have we ever had 24/7 staffing here at Psych Central, and that is unlikely to change given the volunteer nature of our moderation team.

The best thing to do if you have a problem in chat and no one to report it to is to simply save a chat transcript of the event, and send it to one of the administrators or super-moderators here. We'll review it and take the necessary action after-the-fact.

If you feel unsafe or unsupported in a specific chat room, leave that chat room if you're not getting help. Chat isn't for everyone in every situation, at every given moment.

DocJohn