That sounds horrible. Mental health workers can be indifferent to the suffering of clients. I guess at times, downright hostile. When I worked counters doing retail sales, my co-workers would tell me the customers were animals. Our job was to "feed the pigs" basicly. The way some of them behaved, that was a kind statement. I'm sure that customers didn't mean to be rude. It is just how they always treat, "the guy behind the counter." I was laughable to some. Pathetic to others. Some would be belligerant and threaten violence, indirectly. Other would make messes for me to clean up. Then I would have to go home, and care for my sick wife and son, while I was medicated for a major mental illness. I thought of it as entering the "snake pit" sometimes. There were a lot of gangbanger wannabes those days. They enjoyed pretending to be eminem. They wanted me to know they believed they were dangerous. Once, a teenager engages me in a fight, while I tried to get them of the parking lot of the business, because they were bothering good customers. I got down low and bared my rotten teeth and was preparing to rip that wannabe to little bits and feed him to the friggin birds. It wouldn't have given me any guilt to do so. He ran away.