I find I totally lose my train of thought when his phone (or Fax) rings. He never answers it though.Only once in 2 yrs has he looked to see who it was, but still never answered it. I would be very upset if he told me who he didn't want to hear from because I would be afraid he would tell some other client that he didn't want to hear from me.

I am sorry this happens to you. You pay for that time. It should be all about you.