Oh, no. I'm concerned about your feelings of being trapped with this agency. I would be very uncomfortable with people or a bureaucracy unresponsive to or uncaring of the clients. They are supposed to be working for you.

It irks me that organizations created to help people with depression or other illnesses sometimes exploit the mental, physical fatigue of those same people to avoid doing what they're designed to do. (I don't know if that's the case with your agency.)