I know it's hard. It would hurt me too, but you have to remember T's are human. They make mistakes. They forget. Most probably feel bad about forgetting.

As a group home program director, I work with the same 13 clients everyday. There are things I forget, too. I feel bad when I forget something; knowing I've let someone down.

As to your reaction, I think Hankster is right. That is my background; someone conveniently "forgets" so they don't have to do something, so there must have been something wrong with my asking. I can assure you, that is not the case with my clients. Now if I decided not to do something because I feel it is not in a client's best interest, I would tell them why I'm not doing it (at least to the point that they can understand; my clients have differing levels of intellectual/developmental disabilities).