Started out a Crappy day.........feeling very frustrated. I made a phone call after some helpful suggestions from here Thanks guys

kept my cool and got my point across politely. Still waiting for a call back. Will see tomorrow how it all goes.
Have a great night all
Nams
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Just listened to this and had to share....All I can say is Simply Amazing as always.
Evanescence "Lost in Paradise"
"You is Smart, You is Kind, You is Important"
Movie "The Help"